Library Chat: Book Requests

Beginning Aug 16, 2021, requests submitted Monday through Thursday by 10:00am will be available same day in a locker by 2:00pm.  Home delivery requests submitted Monday through Thursday by 10:00am will be processed and shipped by the next day.  Please allow at least 2 weeks for delivery. Please wait for the confirmation email of locker fulfillment. The confirmation email will contain locker number and combination. If you would like to request a different item, or change from item pick-up to home delivery or vice versa, please call the Library at 805-289-6482.

Please read below for specific information on what to expect after placing your request.

Locker Pick-Up
After submitting a request through OneSearch, you will see a notification showing that your request was successful; however, this does not indicate that your item is ready for pick-up. 

You will receive two emails once your request has been processed by library staff. The first email will be a receipt showing that the book is checked out to you. After checking out the book, library staff place the book in a locker for you. Once the book has been placed in the locker, you will receive a second email with detailed information and instructions on retrieving the book from our lockers. Items will be held in the lockers for 24 hours. 

Library Pick-Up

You will receive an email showing the book has been checked out to your account. The book will be held for you at the circulation desk.

Home Delivery
After submitting a request through OneSearch, you will see a notification showing that your request was successful; however, this does not indicate that your item has been mailed.  

Once your request has been processed by library staff, you will receive an email receipt showing that the book is checked out to you. After checking out the book, library staff send the book to you via USPS. Please allow at least 2 weeks for delivery.